Case Study
From attrition to alignment
Our Client
- Established market intelligence and strategy consultancy.
- Financial Services specialism.
- Team of 25+ employees.
Challenge
- Longstanding issue of high employee turnover.
- Repeated cycles of growth and downsizing.
- Lacking career progression clarity.
- Business development responsibilities introduced too early in employees’ careers.
- Existing capability framework and role structures misaligned with market norms.
The New Minds Solution
- Benchmarked salaries and grade expectations.
- Redesigned capability framework to create structured career pathways.
- Redefined roles with clear responsibilities and expectations.
- New management grade introduced to strengthen leadership and reduce pressure on senior leaders.
- Recruitment support: nine consultants hired across varied grades in six months.
Success
- Reduced regretted attrition – top performers chose to stay.
- Improved clarity on progression, boosting morale and engagement.
- Stronger project oversight and client delivery through new management tier.
- Clearer, market-aligned talent strategy to support sustainable growth.
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